Frequently Asked Questions

What platforms does OrderCircle integrate with?

We have native integrations with Quickbooks Online, Shopify, Xero, and ShipStation.

Do all plans come with all the features?

Yes! All OrderCircle plans come with the same wholesale order management features. The only feature we reserve for the higher plans is custom domains. All our plans offer full access to our native integrations.

What happens if I go over my order limits?

No problem, we won't shut you down. You will be automatically upgraded to the next plan tier. If your usage falls back down the next month, you will be automatiacally downgraded to the cheapest plan that supports your use.

Can you help me import my products/customers/data?

Of course :) OrderCircle has built-in CSV imports that allow you to do most of your bulk setup yourself, but we are always glad to offer personal handholding free of charge if you get stuck. Just drop us an email at help@ordercircle.com and we'll get you all setup ASAP.

How is the monthly order limit calculated?

The monthly order limit counts all your orders across all customers. For example, if you have 10 customers and they each order twice a month, you would have 20 orders per month.

How can I get support?

Depending on your plan, we offer either email or phone support. All users can email us at help@ordercircle.com to open a ticket. Users whose plans offer telephone support can call us at the number listed on your "Subscription" page. We have a team of US-based folks who try to answer all emails within 24 hours.

Can I change the currency for my store?

We support every currency in the world. When you sign up, you can choose which currency you want to do business in. If anything ever changes, you can switch the currency in your store settings page.

What if my wholesale business has unique requirements that OrderCircle doesn't exactly meet?

If you're looking for something customized to accomodate your business's requirements, OrderCircle will gladly assist you. Contact us with information about your wholesale/B2B needs.